HeliFish takes the protection of our customers and staff seriously and ensures the collection and storage of personal information comply, without exception, with Australian Privacy Laws (Privacy Act 1988 (Cth)), Australian Privacy Principles and where applicable, EU General Dara Protection Regulation (GDPR).
Information provided to HeliFish is voluntarily and knowingly provided directly by the customer or third-party provider, is used for the sole purpose it is provided and, remains private and confidential to HeliFish and affiliate service providers.
Information provided to HeliFish is for purposes such as: to confirm a flight or tour; to verify a booking with partnered service providers; to provide customer support (e.g. to respond to enquiries, complaints and compliments); to comply with safety and legal requirements; to provide information regarding updates and offers (along with opt-out/unsubscribe options for further communication); to improve our products and services.
HeliFish collects information directly from individuals by a number of means, such as: phone, face-to-face, website or email enquiries and reservations; questionnaires, customer feedback forms and third party providers.
On occasion, HeliFish will collect information about our customers from a third-party, such as: travel agents, booking agents or individuals making flight bookings on our customer’s behalf (inclusive of when enquiries are made without booking confirmation); our partnered service providers e.g. tour providers and coach transfer companies; third-parties engaged for marketing leads; and Government, law enforcement and regulatory services.
HeliFish’s third-party service providers have their own terms and conditions, privacy and data collection policies. For this reason, HeliFish is not liable for their acts, omissions or privacy practices and recommends our customers carefully review the terms and conditions and policies of each.
Customer information collected and held depends on the type of booking or interaction exchanged and may include all or some of the following: name; title, email address; contact numbers; bank account details; dietary requirements for tour packages including lunch; pick-up/drop-off addresses; individual body weight for aircraft loading purposes; customer feedback; website and email enquiries; and internet data gathered from enquiries and bookings made online on our website.
HeliFish’s website collects information to assess the performance of the website and for statistical purposes. Any information captured is unidentified and only includes the number of users visiting the site, user origin, traffic and referral sites. HeliFish does not seek to identify any collected data.
HeliFish protects personal information collected, grants access to an individual’s personal records upon their request and corrects any inaccurate data.
HeliFish employees are aware of their obligations under both the Privacy Act legislation and the company’s own, specific privacy requirements. All HeliFish employees sign ‘Confidentiality Agreements’ as a condition of employment.
Customer complaints regarding the collection, storage and use of personal information can be made by contacting the Office on [email protected] or +1800 88FISH (3474). If customers are not satisfied with our response, complaints can be made to the Australian Information Commissioner. If you are an overseas resident, please contact the appropriate authority in your country.